tag:lon.status.cloudsigma.com,2005:/historylon Status - Incident History2024-03-29T05:23:10Zlontag:lon.status.cloudsigma.com,2005:Incident/203058542024-03-27T23:18:39Z2024-03-27T23:18:39Z[LON]: API Server Maintenance<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>23:18</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed. The actual work took 42 minutes in total.<br /><br />IMPACT:<br />There was no impact on already existing customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were unable to perform calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption of the web interface occurred.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>00:36</var> UTC</small><br><strong>Scheduled</strong> - loudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. The actual work is planned to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface for about 15 minutes. Also, a brief interruption of the web interface may occur.</p>tag:lon.status.cloudsigma.com,2005:Incident/203069312024-03-27T02:39:38Z2024-03-27T02:39:38Z[LON] VMware Cloud Director Databases Upgrade<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>02:39</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that the planned maintenance of our VMware Cloud Director databases in the London cloud location has been completed. The actual work took 35 minutes in total.<br /><br />IMPACT:<br />During the maintenance, customers were not able to access the VMware Cloud Director.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>04:13</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform scheduled maintenance of our VMware Cloud Director databases in the London cloud location. The actual work is planned to take no longer than 1 hour in total.<br /><br />IMPACT:<br />During the maintenance, customers will not be able to access the VMware Cloud Director throughout the maintenance window.</p>tag:lon.status.cloudsigma.com,2005:Incident/203009452024-03-24T10:44:38Z2024-03-24T10:44:38Z[LON] API Server Maintenance<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>10:44</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that the scheduled maintenance of our API server has been completed. The actual work took 9 minutes in total.<br /><br />IMPACT:<br />There was no impact on already existing customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, the PaaS panel was not available for about 5 minutes.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>10:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>12:49</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. During the maintenance, we will deploy an upgrade to our containerized solutions. The actual work is planned to take no longer than 30 minutes in total.<br /><br />IMPACT:<br />The PaaS panel will not be available for about 15 minutes in the above-mentioned time period.</p>tag:lon.status.cloudsigma.com,2005:Incident/200494562024-02-23T22:07:49Z2024-02-23T22:07:49ZChat service maintenance<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>22:07</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that our chat service provider successfully completed the chat service maintenance.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>16:13</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that our chat service provider will perform critical maintenance, which will impact the performance of Chat and Messaging. The actual works are planned to take 30 minutes in total.<br /><br />IMPACT:<br />During the maintenance window, the chat service will not be available for. Any ongoing chats will be disconnected for both agents and visitors.<br /><br />If you need our immediate assistance, please email us at support@cloudsigma.com during the abovementioned maintenance.</p>tag:lon.status.cloudsigma.com,2005:Incident/199806352024-02-22T00:11:36Z2024-02-22T00:11:36Z[LON] API Server Maintenance<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>00:11</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we performed a scheduled maintenance of our API server in the London cloud location.<br /><br />IMPACT:<br />There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface occured.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>03:45</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. The actual works are planned to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.</p>tag:lon.status.cloudsigma.com,2005:Incident/199532552024-02-17T09:06:49Z2024-02-17T09:06:49Z[LON] Storage Cluster Maintenance<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>09:06</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we performed a scheduled maintenance of our storage cluster in the London cloud location. During the maintenance we upgraded the underlying software in our storage cluster.<br /><br />IMPACT:<br />There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>02:06</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the London cloud location. The maintenance aims at upgrading the underlying software in our storage cluster<br /><br />IMPACT:<br />There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.</p>tag:lon.status.cloudsigma.com,2005:Incident/199388582024-02-16T01:25:14Z2024-02-16T01:25:48Z[LON] Database Maintenance<p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>01:25</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>01:24</var> UTC</small><br><strong>Update</strong> - CloudSigma would like to inform you that we performed a scheduled maintenance of our database in the London cloud location.<br /><br />IMPACT:<br />There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, we performed a software upgrade of the database that resulted in a closet connection to the API for about 5 minutes.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our database in the London cloud location. The actual works are planned to take no longer than 30 minutes in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, we will perform a software upgrade of the database and it will lose connection to the API for about 5 minutes.</p>tag:lon.status.cloudsigma.com,2005:Incident/197323352024-01-25T01:00:58Z2024-01-25T01:00:58Z[LON] API Server Maintenance<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we performed a scheduled maintenance of our API server in the London cloud location.<br /><br />IMPACT:<br />There was no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface occured.<br /><br />IMPORTANT: <br />A couple of weeks ago, our payment processor advised us that their system would require additional details for the users while processing online payments - State and a phone number. <br /><br />Up until now, you were meant to add only Country, Town, and Street address. With the new regulations, the payment processor also requests your state/province. That is why we will introduce one more option under the Control Panel > Profile section of the WebApp called “State”. You will be able to update your personal information by defining your State/Province after the upgrade of our API. The phone number can be defined at any time, as that option is already present in the same section of the WebApp.<br /><br />Please make sure to add the relevant information under your profile information to ensure the flawless processing of your online payments. If the additional required information (State and Phone) is not present by the end of January, the payment processor will be unable to process your online payments in February.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>02:31</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. The actual works are planned to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.<br /><br />IMPORTANT: <br />A couple of weeks ago, our payment processor advised us that their system would require additional details for the users while processing online payments - State and a phone number. <br /><br />Up until now, you were meant to add only Country, Town, and Street address. With the new regulations, the payment processor also requests your state/province. That is why we will introduce one more option under the Control Panel > Profile section of the WebApp called “State”. You will be able to update your personal information by defining your State/Province after the upgrade of our API. The phone number can be defined at any time, as that option is already present in the same section of the WebApp.<br /><br />Please make sure to add the relevant information under your profile information to ensure the flawless processing of your online payments. If the additional required information (State and Phone) is not present after the maintenance, the payment processor will be unable to process your online payments.</p>tag:lon.status.cloudsigma.com,2005:Incident/193444362023-12-14T01:08:17Z2023-12-14T01:08:17Z[LON] API Server Maintenance<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>01:08</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we carried out a scheduled maintenance of our API server in the London cloud location. The actual works took 1 hour and 10 minutes in total.<br /><br />IMPACT:<br />No impact was observed on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, the web interface was unreachable for the period of the maintenance.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>03:37</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. The actual works are planned to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface may occur.</p>tag:lon.status.cloudsigma.com,2005:Incident/191739162023-11-28T00:25:49Z2023-11-28T00:25:49Z[LON] API Server Maintenance<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>00:25</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that the planned maintenance of our API server in the London cloud location has been preformed successfully. The actual work took us no longer than 1 hour and 55 minutes in total.<br /><br />IMPACT:<br />There was no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface did occur.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>23:25</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. The actual works are planned to take no longer than 2 hours in total.<br /><br />All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.<br /><br />IMPACT:<br />There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.</p>tag:lon.status.cloudsigma.com,2005:Incident/187341582023-10-16T23:27:42Z2023-10-16T23:27:42Z[LON] API Server Maintenance<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>23:27</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we carried out a scheduled maintenance of our API server in the London cloud location. The actual works took 48 minutes in total.<br /><br />IMPACT:<br />No impact was observed on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, the web interface was unreachable for the period of the maintenance.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>17:05</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. The actual works are planned to take no longer than 2 hours in total.<br /><br />All support activities will be conducted under the direct supervision of CloudSigma’s DevOps staff.<br /><br />IMPACT:<br />There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.<br /><br />While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.</p>tag:lon.status.cloudsigma.com,2005:Incident/184636712023-09-18T22:59:10Z2023-09-18T22:59:10Z[LON] API Server Maintenance<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>22:59</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we carried out a scheduled maintenance of our API server in the London cloud location. The actual works took 1 hour in total.<br /><br />IMPACT:<br />No impact was observed on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, the web interface was unreachable for the period of the maintenance.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>02:52</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. The actual works are to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for about 15 minutes. Also, a brief interruption on the web interface may occur.</p>tag:lon.status.cloudsigma.com,2005:Incident/183703402023-09-03T10:31:35Z2023-09-03T10:31:35Z[LON] Inaccessible PaaS interface<p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>10:31</var> UTC</small><br><strong>Resolved</strong> - CloudSigma would like to inform you that the connectivity issues related to the PaaS in the London cloud location have been resolved, and everything is working properly once again. <br /><br />Please accept our sincere apologies for any inconvenience caused.</p><p><small>Sep <var data-var='date'> 3</var>, <var data-var='time'>10:14</var> UTC</small><br><strong>Investigating</strong> - We would like to inform you that the PaaS panel in our WebApp is not accessible. We are working on restoring the PaaS accessibility.<br /><br />Please accept our sincere apologies for any inconvenience caused. Our Operations teams are working on resolving the situation.<br />Updates will be announced as soon as provided.</p>tag:lon.status.cloudsigma.com,2005:Incident/181761632023-08-24T09:40:34Z2023-08-24T09:40:34Z[LON] Network maintenance Stage 2<p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>09:40</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we are performed a scheduled maintenance of our network infrastructure in the London cloud location. More precisely, we performed a software upgrade of our core router.<br /><br />IMPACT:<br />There was no impact during the maintenance window. The traffic flow was rerouted through our second line.<br /><br />While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>18:03</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our network infrastructure in the London cloud location. More precisely, we will be performing a software upgrade of our core router. The actual works are to take no longer than 8 hours in total.<br /><br />IMPACT:<br />There will be no impact during the maintenance window. The traffic flow will be rerouted through our second line.</p>tag:lon.status.cloudsigma.com,2005:Incident/181584452023-08-23T10:01:25Z2023-08-23T10:01:25Z[LON] Network Maintenance - Stage 1<p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>10:01</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we performed scheduled maintenance of our network infrastructure in the London cloud location. More precisely, we performed a software upgrade of our core router. <br /><br />IMPACT:<br />There was no impact during the maintenance window. The traffic flow was rerouted through our second line.</p><p><small>Aug <var data-var='date'>23</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>02:53</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we planning to perform scheduled maintenance of our network infrastructure in the London cloud location. More precisely, we will be performing a software upgrade of our core router. The actual works are to take no longer than 8 hours in total.<br /><br />IMPACT:<br />There will be no impact during the maintenance window. The traffic flow will be rerouted through our second line.</p>tag:lon.status.cloudsigma.com,2005:Incident/181356172023-08-21T23:17:12Z2023-08-21T23:17:13Z[LON] API Server Maintenance<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>23:17</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we carried out a scheduled maintenance of our API server in the London cloud location. The actual works took 52 minutes in total.<br /><br />IMPACT:<br />No impact was observed on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 52 minutes. Also, the web interface was unreachable for the period of the maintenance.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>13</var>, <var data-var='time'>22:56</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. The actual works are to take no longer than 2 hours in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for about 60 minutes. Also, a brief interruption on the web interface may occur.</p>tag:lon.status.cloudsigma.com,2005:Incident/180905982023-08-16T23:19:14Z2023-08-16T23:19:14Z[LON] PaaS Software Maintenance<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>23:19</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we performed a scheduled maintenance of the PaaS feature in the London cloud. The maintenance aimed to upgrade the software of the PaaS product. The actual works took 1 hour in total.<br /><br />IMPACT:<br />During the maintenance, the PaaS interfaces were not accessible, and changes inside the PaaS environments were not possible.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>01:28</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of the PaaS feature in the London cloud. The maintenance aims to upgrade the software of the PaaS product. The actual works are planned to take no longer than 1 hour in total.<br /><br />IMPACT:<br />During the maintenance, the PaaS interfaces will not be accessible, and changes inside the PaaS environments will not be possible.</p>tag:lon.status.cloudsigma.com,2005:Incident/179286552023-07-29T08:44:21Z2023-07-29T08:44:21Z[LON] Storage Cluster Maintenance<p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>08:44</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we performed a scheduled maintenance of our storage cluster in the London cloud location.During the maintenance we upgraded the underlying software in our storage cluster.<br /><br />IMPACT:<br />There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.<br /><br />While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>04:51</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the London cloud location. The maintenance aims at upgrading the underlying software in our storage cluster<br /><br />IMPACT:<br />There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window. <br /><br />While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.</p>tag:lon.status.cloudsigma.com,2005:Incident/179172312023-07-28T21:16:06Z2023-07-28T21:16:06Z[LON API Server Maintenance<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>21:16</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we carried out a scheduled maintenance of our API server in the London cloud location. The actual works took 1 hour in total.<br /><br />IMPACT:<br />No impact was observed on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, the web interface was unreachable for the period of the maintenance.<br /><br />While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.</p><p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>20:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>00:04</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. The actual works are planned to take no longer than 1 hour in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 60 minutes. Also, the web interface will be unreachable for the period of the maintenance.</p>tag:lon.status.cloudsigma.com,2005:Incident/178184582023-07-18T22:39:48Z2023-07-18T22:39:48Z[LON] API Server Maintenance<p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>22:39</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we carried out a scheduled maintenance of our API server in the London cloud location. The actual works took 1 hour in total.<br /><br />IMPACT:<br />No impact was observed on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface did occur.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>10</var>, <var data-var='time'>22:35</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. The actual works are planned to take no longer than 1 hour in total.<br /><br />IMPACT:<br />There will be no impact on already existing/running customer’s virtual machines, hosts, network accessibility and/or any other running services. During the maintenance, customers will not be able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption on the web interface may occur.</p>tag:lon.status.cloudsigma.com,2005:Incident/176723222023-06-25T19:15:59Z2023-06-25T19:15:59Z[LON] Power Maintenance - Stage 2<p><small>Jun <var data-var='date'>25</var>, <var data-var='time'>19:15</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that our data center operator in London performed a scheduled Power maintenance. For stage 2 of the work, they turned off the circuit supplies while inspecting, maintaining, and testing the switchboards, main data room busbars, circuit breakers, and protection units.<br /><br />IMPACT:<br />During the maintenance, the power was stopped in one of our circuits.There was no service impact as our equipment is power-redundant.<br /><br /><br />While it is important for such maintenance to be performed to ensure the quality of our services, we do everything possible to minimize any inconvenience for our customers. We appreciate your patience and welcome any feedback.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>10:41</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that our data center operator in London will perform a scheduled Power maintenance. For each stage of work, they will need to shut down the circuit supplies while inspecting, maintaining, and testing the switchboards, main data room busbars, circuit breakers, and protection units.<br /><br />IMPACT:<br />During this and the next maintenance stage, the power will be stopped in one of our circuits at a time. We expect no service impact as our equipment is power-redundant.</p>tag:lon.status.cloudsigma.com,2005:Incident/175989412023-06-24T09:59:32Z2023-06-24T09:59:32Z[LON] Storage Cluster Maintenanceаce<p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>09:59</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we performed a scheduled maintenance of our storage cluster in the London cloud location.The maintenance aimed to upgrade the underlying software in our storage cluster.<br /><br />IMPACT:<br />There was no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>00:28</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our storage cluster in the London cloud location. The maintenance aims at upgrading the underlying software in our storage cluster. All scheduled tasks are expected to take 5 hours in total.<br /><br />IMPACT:<br />There will be no impact on any of the existing servers, drives or networking, other than a slight increase of the I/O operations for the duration of the maintenance window.</p>tag:lon.status.cloudsigma.com,2005:Incident/176266672023-06-20T10:36:29Z2023-06-20T10:36:30Z[LON] Inaccessible live chat<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>10:36</var> UTC</small><br><strong>Resolved</strong> - CloudSigma would like to inform you that our chat service provider announced the problem as already resolved. <br /><br />The chat service is now working as expected, and you are able to contact us again over the live channel without interruptions. <br /><br />We sincerely apologize for the inconvenience caused and encourage you to let us know in case of any issues reaching us over the live chat.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>09:05</var> UTC</small><br><strong>Update</strong> - We would like to inform you that we are still experiencing issues with our live chat.<br /><br />Please accept our sincere apologies for any caused inconvenience.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>04:50</var> UTC</small><br><strong>Investigating</strong> - CloudSigma would like to inform you that currently there is an ongoing issue impacting our live chat.<br /><br />Please, be advised that the chat button might be missing for a period of time while the issue is present.<br /><br />We will closely follow the problem and will keep you informed in case of any updates.</p>tag:lon.status.cloudsigma.com,2005:Incident/175927802023-06-16T12:07:33Z2023-06-16T12:07:33Z[LON] Payment processing issues<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>12:07</var> UTC</small><br><strong>Resolved</strong> - We would like to inform you that the ongoing issue with the payment processor has been successfully resolved.<br /><br />Please, be advised that the issue with the payments no longer persists.<br /><br />We apologize for any potential inconvenience!</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>11:34</var> UTC</small><br><strong>Investigating</strong> - CloudSigma would like to inform you that our payment processor announced technical issues they encounter. <br /><br />Please be advised that some of the payment attempts may be unsuccessful due to the inability of their system to process them. <br /><br />We will closely follow the problem announcement posted by the payment processor and will keep you informed in case of any updates.</p>tag:lon.status.cloudsigma.com,2005:Incident/175059662023-06-15T22:22:46Z2023-06-15T22:22:46Z[LON] API Server Maintenace<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>22:22</var> UTC</small><br><strong>Completed</strong> - CloudSigma would like to inform you that we carried out a scheduled maintenance of our API server in the London cloud location. The actual works took 1 hour in total.<br /><br />IMPACT:<br />No impact was observed on already existing/running customers’ virtual machines, hosts, network accessibility, and/or any other running services. During the maintenance, customers were not able to perform any calls to the API, directly or through the web interface (panel) for about 15 minutes. Also, a brief interruption in the web interface did occur.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>21:27</var> UTC</small><br><strong>Scheduled</strong> - CloudSigma would like to inform you that we are planning to perform a scheduled maintenance of our API server in the London cloud location. The actual works are to take no longer than 1 hour in total.<br /><br />All support activities will be conducted under direct supervision by CloudSigma’s DevOps staff.<br /><br />IMPACT:<br />There will be no impact on already existing/running customers’ virtual machines, hosts, network accessibility and/or any other running services. During maintenance, customers will not be able to perform API calls, either directly or through the web interface (panel), for a short period of time. Also, a brief interruption on the web interface may occur.<br /><br />While it is important for CloudSigma to perform maintenances such as this to ensure the quality of our services, we do everything possible to minimize any inconvenience to our customers. We appreciate your patience and welcome any feedback.</p>